Customer Service and Tech Support

Outsource customer service for small business with US! No matter, if you are an experienced business owner or just researching outsourcing options feel free to contact us and learn how it works. We will be happy to start working for you right away or just provide useful information. We provide services for:

  • Online stores
  • Websites
  • iOS and Android apps
  • Online services
  • Offline stores and services

Customer service and tech support from us includes:

  • Emails, tickets, phone calls, live chats, apps, social media messages support
  • Tickets response, troubleshooting, diagnosis, solving, escalating, closing
  • Social media, forums, website comments, reviews moderation and replies
  • Getting ready documentation, knowledge base, quick answers, scripts
  • Getting ready reports, sorting, collaborating with other departments
  • Team leading, supervising, managing, training agents in a ready department
  • Building a customer support department for your company, managing it

How does it work?

Depending on what level you are at, we are ready to:

  • To start learning your business and working for you right away
  • To explain how it works and offer solutions that meet your requirements
  • Find out the most affordable ways with maximum results
  • To build and manage your new customer service/tech support department
  • Audit existing customer support department and improve it, fix mistakes

What platforms we work with?

Our team members have many years of experience as a customer service representative or a tech support, help desk agent. Thanks to it we are familiar with the most of existing platforms like:

  • Zendesk, Helshift, Scout, Hubspot,
  • Gmail, Google Docs and other Google products, Microsoft products
  • Facebook, Instagram, Twitter, YouTube, Pinterest
  • WordPress,
  • Shopify,

If there is something that we do not have experience with, for example your custom CRM system, we will learn it really quick.

As remote agents we guarantee:

  • Quiet home office environment
  • High speed internet
  • Availability to respond urgent messages

Our clients are (or can be):

  • Stores (any legal online or offline stores)
  • Pet supplies and services
  • Health and wellness organizations
  • Fitness and sport centers, apps
  • Non-profit organizations
  • Information technology companies
  • Home improvement and landscaping

If you do not see your type of small business in this list, contact us.